FrogFlow marketplace rules
The marketplace is a shared catalogue of FrogFlow shops. This page briefly describes how it actually works.
1. Taking part is voluntary
A shop appears in the catalogue only if its owner has switched on âShow on the FrogFlow marketplaceâ in settings. It can be switched off at any time: the shop stops being shown in the catalogue.
2. Operator approval
A shop that has opted in does not appear at once: it appears after a FrogFlow operator approves it. Until then it is not in the catalogue.
3. Hiding a shop
The operator can hide a shop from the marketplace. A hidden shop is not shown even if its owner left participation on; the owner sees the reason, if the operator gave one, in settings. The shopâs own storefront keeps working.
4. What is shown
The shop name, category, city, rating and a link to the storefront. The rating counts approved reviews only. Orders, amounts and buyer data never reach the marketplace.
5. Orders and payment
An order is placed and paid on the shopâs own storefront, under its rules and its offer. The marketplace does not take orders or process payments. These rules do not replace the shopâs offer.
6. If something is wrong
For a product or an order, write to the shop: the storefront has âMessage the shopâ. If a shop or a product breaks the rules, press âReportâ on the shop card in the catalogue or âReport this productâ on the product page: the FrogFlow operator sees the report, the shop does not. One report per shop or product from one address and device is accepted per day. You can also write to FrogFlow support; the contacts are on the home page.
7. How a report is handled
Reasons for a report: fraud or deception, paid but did not receive the order, a prohibited product or service, someone elseâs materials without permission, other. A FrogFlow operator reads the report and decides: hide the shop from the marketplace or dismiss the report. No reply is sent to the person who reported: the form asks for no contact details. No more than 5 reports a day are accepted from one address. A report does not refund money or cancel an order: the marketplace does not take payments, so settle payment and delivery questions with the shop. Hiding a shop from the marketplace does not close its storefront.